How can we help you?

Choose the desired product, select a variant if necessary, and add it to your shopping cart. From the shopping cart, you can safely proceed to payment.

Please contact us as soon as possible regarding this. If your order has not yet been processed or shipped, we will gladly see what is still possible.

Cancellation is possible as long as your order has not yet been processed. Please send us an email with your name and order number as soon as possible.

During checkout, all available and secure payment methods will be displayed. The available options may vary per country.

Orders placed on weekdays before 12:00 PM are usually shipped the same day. If we are unable to do so, we will inform you as soon as possible.

Once shipped, your order is usually delivered on the next business day. During busy periods, delivery may take a little longer.

Letterbox mail costs €4.00. For orders that do not fit through the letterbox, shipping costs are €6.75.

We ship orders via PostNL or DHL. Which carrier is used depends, among other things, on the dimensions of your order.

If your order is sent as a package with Track & Trace, you will receive a link by email that allows you to track the delivery.

If a product is unexpectedly unavailable, delivery may take longer. In that case, we will contact you as soon as possible.

You can return your order within 14 days. The item must be returned unused, undamaged, and in its original packaging.

First, contact us at biezoe@gmail.com and state your name, order number, and the item you wish to return.

Returns can be sent to BieZoe, Wycker Brugstraat 47, 6221 EB Maastricht. Always include your order details.

Yes, the cost and risk of the return shipment are at your own expense. We advise you to keep your proof of return safe.

Once we’ve received and inspected your return, we’ll let you know if the refund was approved. You’ll then be refunded via your original payment method.

Sale items cannot be returned according to our current return policy. Please check this carefully before ordering.

We replace items that are defective or damaged. If you experience a problem, always contact us first so we can work together to find a solution.

Please email us as soon as possible with your order number and clear photos of the item and the packaging. We will then find a suitable solution.

For selected products, you can choose gift wrapping on the product page. We will then wrap your order festively and with care.

You can reach us at biezoe@gmail.com. We try to answer your question as soon as possible. You are also welcome in our shop in Maastricht.